Frequently Asked Questions

Answers to the questions we are asked most often about plumbing, maintenance, key holding and how we work.

Questions

Still not sure?

If your question is not answered here, call the office and ask. It is usually quicker than reading around it, and we would rather understand the job properly before booking anything in.

0207 096 5668 Send an enquiry

Yes. Our emergency plumbing team is available 24 hours a day and responds quickly to burst pipes, major leaks, blocked drains and other urgent plumbing problems. If water is escaping and you cannot stop it, call us straight away on 0207 096 5668 rather than waiting for office hours.

We work across London and the Dorset. Our office is on Beauchamp Place in Knightsbridge. Give us the postcode when you call and we will confirm that we can get to you and roughly how long it will take.

Yes. We put together maintenance plans for residential and commercial property to help prevent costly repairs. Rather than fixed packages, the plan is built around the building, how it is used and the level of cover you want. See property maintenance for what a plan can include.

We hold keys securely on behalf of landlords, letting agents and property owners, and use them to provide access for tenants, contractors, inspections and emergencies. It removes the need to leave a spare set with a neighbour or travel across London every time someone needs to get in. More on property management.

Regularly. We handle tenant repairs, end of tenancy work, inventory and condition reports, key holding and contractor access. Work is reported back so there is a record of what was found and what was done.

Yes. We carry out plumbing and maintenance work for commercial premises as well as homes, and we schedule planned work around trading hours wherever possible to keep disruption down.

Yes. Vacant property checks are part of our property management service. We inspect the property on an agreed schedule, look for damage, security problems and maintenance issues, and send you an update after each visit.

In most cases, yes. We work with a network of experienced tradespeople, arrange access, oversee the work and check it has been completed properly before it is signed off.

Yes. Our team is fully qualified and insured for the work we carry out.

Call the office on 0207 096 5668, ring the mobile on 07900 243 123, or send the details through the enquiry form. Tell us what is happening, how long it has been going on and the property postcode, and we will take it from there.
24/7 emergency plumbing

Burst pipe, or water getting into the property?

If you can reach the stopcock safely, turn the water off at the mains. Then call us. Our emergency plumbers deal with burst pipes, major leaks, overflowing toilets, blocked drains and sudden loss of water supply.

0207 096 5668 07900 243 123

Lines are answered around the clock for genuine emergencies.

About our emergency service
Get in touch

Need a plumber or someone to look after your property?

Tell us what needs doing and we will take it from there. Call the office during opening hours, or send your details through the enquiry form and we will come back to you.

Book a Service 0207 096 5668